Back to list

Casework Officer

Foysol Choudhury MSP is looking for a part-time Casework Officer to join his team.
  • Location: Edinburgh (working from Parliament or home until a regional office can be established)
  • Hours: Part-time, 3 days per week
  • Salary: £28,414-£30,215 pro rata (depending on skills and experience).
Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Foysol Choudhury positively encourages applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Responsibilities

Supporting with keeping casework up to date and responding to public enquiries:

  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.

Attending surgeries, producing reports and monitoring media trends on my behalf:

  • Conducting basic research and surveys
  • Investigating patterns of enquiries and producing reports
  • Monitoring local and regional media and generating media coverage
  • Briefing me and drafting responses
  • Advocating on constituent's behalf with relevant bodies to resolve matters.

Reviewing constituent records and documentation in line with casework GDPR requirements:

  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
Requirements

You will:

  • Have excellent organisational skills while being flexible in prioritising workloads during busy times
  • Have excellent communications skills, accurate attention to detail and the ability to work effectively with colleagues
  • Be patient and sensitive while remaining objective and open-minded
  • Be comfortable being in a front-facing role explaining regulations such as GDPR to the general public
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations
  • Have a natural interest in helping people with a curiosity to probe for further information where required.
The Selection Process

For any questions about the role please contact Foysol Choudhury MSP at Foysol.Choudhury.MSP@Parliament.scot.

To apply, click on "send CV" and upload your CV and supporting statement as one document. When you've clicked "send CV" use the text box to provide wording for the covering email.

Closing date: Midnight, Tuesday 15 June.

Casework Officer for Foysol Choudhury MSP - The Scottish Parliament(this will open in a new window)

Salary

£28,414-£30,215 pro rata (depending on skills and experience)

Employer

The Scottish Parliament

Closing date

15th June 2021

: :