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Covid-19 Foodbank Announcement

Due to the Prime Minister's announcement last night, we have taken the diffcult decision to reduce the number of foodbank centres we have open.

The health and safety of our volunteers and clients is our top priority. To mitigate disruption to our vital service because of COVID-19 we are implementing service measures. We will only be providing a collection service to help reduce the spread of the virus and reduce the number of volunteers required to operate the service.

  • Rannoch foodbank centre has now closed for the foreseeable future
  • Prestonfield foodbank centre is now closed for the forseeable future
  • Broughton foodbank centre is now closed for the foreseeable future
  • Craigmillar foodbank centre is closed on Saturdays for the forseeable future, but still open Tuesdays 11:00-14:00 and Thursday 11:00-14:00
  • Pilton foodbank centre is now based in Fet Lor Youth Centre, 122 Crewe Road South EH4 2NY. They will be open Monday 13:00-15:00, Wednesday 13:00-15:00 and Friday 10:00-12:30.

Foodbank locations and opening times are HERE.(this will open in a new window)

At the foodbank centre

At the foodbank centre your clients will find the set up different than normal. There will be a table set up at the entrance to room which will have:

  • Hand sanitizer
  • Tissues, and
  • A poster stating: People will be asked to queue outside the foodbank room; only one person will be served at a time; food swaps will not be available – except for dietary reasons.

At this time, we will not be able to offer:

  • Tea/coffee and space for a chat
  • The café style they would usually find
  • Drop in support services.

We will do our best to ensure we can provide toiletries, household cleaning and baby items. However they may not always be available.

Referring people

Scottish Welfare Fund are no longer able to support foodbank only referrals. When people call for a referral they will be put through for a crisis grant application - they should receive a response to the application within 24hrs. If they are unsuccessful only then will they be given a foodbank referral.

If you would usually ask your client to get a referral via SWF, please provide a text referral for them.

We are expecting many of our referral agencies to reduce or stop face-to-face appointments with clients, and to offer alternative services instead such as appointments by phone. If you are unable to meet with clients in person to provide a food referral voucher please text the mbile of the foodbank that your client intends on visiting:

  • Craigmillar – 07946 628976
  • Grassmarket- 07805 203852
  • Pilton – 07794 850009
  • South Queensferry – 07837 532169
  • Tollcross – 07805 203744

On the text please state:

  • COVID-19 Referral
  • The name of your organization
  • Your name
  • Clients name
  • Clients postcode
  • Number of adults in the family
  • Number of children in the family

This information will not be made public to ensure it is not abused. Please share with your client that you are referring by text and the personal information of theirs that will be included in the text; however please do not share that the text begins with Covid-19. This will be used as an authenticy measure. Volunteers have been asked to contact the mobile number the text originated from if they have any concerns. Your client does not have to provide a code/voucher number. Just their name and postcode.

During this unprecedented time, as valued partners, we are asking you to:

  • Only refer people who are unable to afford food. We understand that there will be many people that are unable to access shops due to illness or self-isolation at this time. Please can we urge you, however, to follow our usual process and only refer people to the food bank who are unable to afford food, rather than those who are able to buy their own supplies, but unable to get to the shops at this time. These groups of people should be accessing support from other organisations.
  • Support with delivering food to people who cannot get to the food bank. This would involve collecting food parcels from our foodbank centres on behalf of people you are referring to our foodbank, and then delivering these food parcels to people at their home.
  • Let us know of any changes to your service. We know you will also be experiencing pressure on your services at this time. If you choose to close or reduce your services, please could you send us the details of your contingency plans, including and where people should go or who they should contact in this case.

We will continue to monitor information and advice released by the government with regards to the spread and containment of COVID-19. At this time we may have to make changes at very short notice. We will do our best to keep all parties updated as quickly as possible

Thank you very much for your continuous support during this challenging time.

The Edinburgh Food Trust

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