Covid-19 working

Information on current working arrangements for providers in the Joined Up for Jobs network

Community Renewal

Next Step

Next Step staff are currently working remotely and can be contacted on 0300 365 0025 or

Zoom can be used for face to face communication.

Canongate Youth

CY Employability & Wellbeing Services

We understand that we are in a difficult and uncertain time. Canongate Youth has closed its office with all staff home working. Whilst we can no longer offer a face to face service we are committed to continuing to support our young people as much as we can. All of the team are contactable via e mail or mobile and will be in regular contact with young people. They can also offer advice and support to our partners regarding referrals and services.

Gate Employability Service (16 – 24 years)

Employability advice and support can be offered via telephone, zoom, skype or e mail/messaging. We will keep up to date with how colleges, employment opportunities and training programmes are affected. Regular support will be provided to those we are currently supporting. In the case of new referrals, we are happy to discuss these and to make initial contact with young people and referrers to support their needs and provide advice on services which could be available once we reopen. We also plan to communicate information via social media platforms.


Activity Agreement Programme (16 – 19 years)

For those currently taking part in this programme we will be in regular contact via phone, zoom, skype e mail and through social media. Those young people will continue to receive EMA payments during this time where applicable.

We are unable to take any new referrals at this time but would be happy to discuss potential referrals over the phone.

Contact: or 07776 292632.

Schools Support (14 – 18 years)

We will continue to offer support to young people via telephone and can be in regular contact to young people who are particularly isolated or lacking any other supports. We will work alongside our partners within the Edinburgh Together consortium to provide advice and support to children, young people and families.



Our office is closed but we are all available on mobile. All general enquiries should be directed to Susie on 07899 676688.

Edinburgh TUC


2 part-time staff now working from home and contactable via email, phone and FaceTime.

Calls can still be made to via the freephone number 0800 0283 280.


Face to face communication can be arranged using Zoom.


South West Employability Project / Maximise / Power Up / Activity Agreements

We are operating a policy of social distancing with client contact being maintained by telephone & email. We use Microsoft Teams and are looking at ways to utilise this or perhaps Zoom for the Activity Agreement clients.

Our office is now closed until further notice.

We can still be contacted by telephone on 0131 442 2100 and email as normal to ensure continuity of service.

Access to Industry

EnCompass / EdinMe
Current operating arrangements

We ceased seeing clients face-to-face on Friday 20 March and all staff are now working from home.

Client contact is by phone through calls and messaging/apps. We are advising all clients to check our Facebook page, this is being regularly updated with both motivational and informative posts.

We will look to set up facebook groups for clients with same educational interests (i.e. the photography class). The next week will be exploring other means of communicating with clients.

Staff contact with managers and teams has been daily calls with managers. This next week will be holding Zoom team meetings – where technology permits.

All staff have access to AI networks/Caselink.

Contact details

Sally: 07738 105 578

Method of face to face communication

As per above we are still exploring all options but phone (calls and messaging); whatsapp; and Zoom will be used.

All in Edinburgh

All in Edinburgh

All partners are working remotely and all offices are closed.

Contact details

Method of face to face communication

Skype, Zoom, phonecall, email, text.


Foundations to Employment / Key to Potential

Foundations and Key to Potential are continuing to provide phone support and we’re joining in across Cyrenians services to provide staff for making and delivering food parcels and meals, phone befriending and collection of groceries and prescriptions for anyone we work with through Fareshare, our kitchens and older people services.

Staff are working from home and using phone and email. We can use Zoom and WhatsApp for team meetings.

Contact details

Manager: Joe McCabe | | 07891 883834

Foundations: Karen Quinn | | 07875 587759

Key to Potential: Mark Pearson | | 07772 886421

Method of face to face communication


Funded Advice Servcies

Advice Shop


Telephone only advice as of now.

Advice Line will remain open as staff can run this from home.

Dependent on staff being well.

Face to face

We are looking at possibility of crisis access at Locality offices.

Update on 249 High Street being open is expected very soon.


E-mail enquiries available via

Online enquiries via (this will open in a new window)


Citizens Advice Edinburgh

Citizens Advice Edinburgh are implementing similar strategies, but with multiple sites it is being managed in a staged process. Most booked appointments are transferring to phone and future appointments are being offered/booked as phone only.

Drop in services are still operating from Muirhouse and Dundas, but as of yesterday Leith was closed due.

Get in touch

Phone advice by 0808 800 9060

Appointments/CAE info: 0131 510 5510



Community Help and Advice Initiative

Advisers will be working from home and will be allocated 12 phone appointments each per week.

This includes Maximise! advisers, who will continue to support ongoing cases and will have new cases for families with children at the following schools streamed to them:

South-East: Liberton High School Cluster

  • Liberton HS
  • Liberton PS
  • Gilmerton PS
  • Craigour Park PS
  • Prestonfield PS
  • Gracemount PS

North-East: Leith Academy Cluster

  • Leith Academy
  • Lorne PS
  • Leith PS
  • Hermitage Park PS
  • Craigentinny PS

North-West: Craigroyston Community High School Cluster

  • Craigroyston CHS
  • Craigroyston PS
  • Pirniehall PS
  • Forthview PS

South-West: Wester Hailes Education Centre Cluster

  • WHEC
  • Clovenstone PS
  • Canal View PS
  • Sighthill PS

No planned face to face advice work planned for the foreseeable future, but if there is a specific need it will be considered. Where possible, Skype may be an option.

Access to interpreting services is still available via conference call facility.

Get in touch

Tel: 0131 442 2100



Granton Information Centre

As of18 March the office is closed to the public. For appointments that are already booked clients will be offered a telephone appointment. There are a few clients that have to come in and as long as they answer a few questions then GIC are still seeing them.

All outreaches are closed (triage only) and these centres have been asked to pass on the GIC number or take a client contact number and pass it on – GIC will continue to maintain a telephone advice service for anyone seeking help. All staff will be used to dealing with telephone calls, cover for any sickness, deal with mail, essential papers that require signatures etc. and ongoing work. As GIC want to maintain a skeleton staff in the centre to deal with the afore mentioned they will be splitting the staff into teams between home working and centre based on a rota basis (in the hope that if one person becomes ill then there are others that will not have had contact with them). GIC will update any changes to the above.

Granton Information Centre office will be closed to the general public. We will however have 1manager/ senior adviser, 1 admin support staff and at least 2 advisers on site to deal with their work, provide admin with any new information that is relevant for our web site, Facebook, and twitter accounts, they will also help support admin.

Get in touch

Tel: 0131 5512459 or 5520458


Dunedin Canmore Housing

EVOLS / South East AA Hub / South West AA Hub

Currently operating via email, phone and social media (Facebook, Skype, Twitter, Instagram).

Contact details

EVOLS - Johnny Smith: / 07786357990

South East AA Hub – David Aitchison: / 07786390928

South West AA Hub – Michelle Johnston: / 07786390035

Method of face to face communication

Skype, Microsoft Teams, What’s App, and Face Time available.

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