Information on current working arrangements for providers in the Joined Up for Jobs network
Capital City Partnership (CCP) are aware that during this difficult period, new working arrangements will be made by providers. This includes home working while also producing innovative ways to support clients at this time. Below is a list of all funded providers and how they are adapting to the current situation, as well as some guidance from CCP on gathering Privacy Statement information.
Funded Advice Servcies
Telephone only advice as of now.
Advice Line will remain open as staff can run this from home.
Dependent on staff being well.
Face to face
We are looking at possibility of crisis access at Locality offices.
Update on 249 High Street being open is expected very soon.
E-mail enquiries available via email@example.com
Online enquiries via (this will open in a new window)www.edinburgh.gov.uk/adviceshop
Citizens Advice Edinburgh
Citizens Advice Edinburgh are implementing similar strategies, but with multiple sites it is being managed in a staged process. Most booked appointments are transferring to phone and future appointments are being offered/booked as phone only.
Drop in services are still operating from Muirhouse and Dundas, but as of yesterday Leith was closed due.
Get in touch
Phone advice by advice.scot: 0808 800 9060
Appointments/CAE info: 0131 510 5510
Community Help and Advice Initiative
Advisers will be working from home and will be allocated 12 phone appointments each per week.
This includes Maximise! advisers, who will continue to support ongoing cases and will have new cases for families with children at the following schools streamed to them:
South-East: Liberton High School Cluster
- Liberton HS
- Liberton PS
- Gilmerton PS
- Craigour Park PS
- Prestonfield PS
- Gracemount PS
North-East: Leith Academy Cluster
- Leith Academy
- Lorne PS
- Leith PS
- Hermitage Park PS
- Craigentinny PS
North-West: Craigroyston Community High School Cluster
- Craigroyston CHS
- Craigroyston PS
- Pirniehall PS
- Forthview PS
South-West: Wester Hailes Education Centre Cluster
- Clovenstone PS
- Canal View PS
- Sighthill PS
No planned face to face advice work planned for the foreseeable future, but if there is a specific need it will be considered. Where possible, Skype may be an option.
Access to interpreting services is still available via conference call facility.
Get in touch
Tel: 0131 442 2100
Granton Information Centre
As of18 March the office is closed to the public. For appointments that are already booked clients will be offered a telephone appointment. There are a few clients that have to come in and as long as they answer a few questions then GIC are still seeing them.
All outreaches are closed (triage only) and these centres have been asked to pass on the GIC number or take a client contact number and pass it on – GIC will continue to maintain a telephone advice service for anyone seeking help. All staff will be used to dealing with telephone calls, cover for any sickness, deal with mail, essential papers that require signatures etc. and ongoing work. As GIC want to maintain a skeleton staff in the centre to deal with the afore mentioned they will be splitting the staff into teams between home working and centre based on a rota basis (in the hope that if one person becomes ill then there are others that will not have had contact with them). GIC will update any changes to the above.
Granton Information Centre office will be closed to the general public. We will however have 1manager/ senior adviser, 1 admin support staff and at least 2 advisers on site to deal with their work, provide admin with any new information that is relevant for our web site, Facebook, and twitter accounts, they will also help support admin.
Get in touch
Tel: 0131 5512459 or 5520458
Dunedin Canmore Housing
EVOLS / South East AA Hub / South West AA Hub
Currently operating via email, phone and social media (Facebook, Skype, Twitter, Instagram).
EVOLS - Johnny Smith: firstname.lastname@example.org / 07786357990
South East AA Hub – David Aitchison: email@example.com / 07786390928
South West AA Hub – Michelle Johnston: firstname.lastname@example.org / 07786390035
Method of face to face communication
Skype, Microsoft Teams, What’s App, and Face Time available.