Skills for Sustainable Retail

Our accredited customer service course will also include sustainability and green skills training.

You will also have a unique chance to hear from Fort Kinnaird employers about their career journeys and what advice they’d give you when applying for retail or hospitality jobs.

The course starts on Monday 18th of August 2025. You will learn about:

• Effective communication and listening skills
• Safety and compliance in the work place
• Introduction to sustainability
• Dealing with customers’ needs (including customer dissatisfaction)
• The importance of net zero behaviours in the workplace
• The importance of good customer service to organisations
• How to create a good impression with customers.

To register or to find out more information about the course, please contact us at: enquiries@rscfortkinnaird.co.uk.