A3 Tax Operations Assistant - Going Forward Into Employment programme (GFIE)

We are currently seeking applications for Tax Operations Assistants into our Tax Operations Team.

Working as part of a team you will provide administrative support relating to Tax Operations administrative functions. This may include mail, repayments, penalties and recovery of unpaid debts.

Tasks

You will undertake a variety of the following:

· Update and maintain internal databases (including the tax collection system) relating to all types of tax transactions.

· You will use Microsoft office applications such as Outlook, Word, Excel and Microsoft Teams.

· Answering Support desk telephone calls on a variety of topics.

· Preparing and issuing correspondence to taxpayers and agents, via post, email, and internal systems

· Processing mail, assigning to correct teams.

· Learn how to undertake tax return checks and identify any follow up actions.

· Casework to undertake appropriate penalty and debt action.

· Handle sensitive and personal information in line with confidentiality rules.

Additionally, you will support colleagues and other team members in carrying out daily work activities as and when new project/tasks arise.

Our current way of working supports a hybrid approach. You will be expected to attend the office on a regular basis, particularly while undergoing training. Your main base would be Victoria Quay, Edinburgh

** As a guide some of the “circumstances and previous life chances” that make it difficult to compete via fair and open recruitment may include (but are not limited to) the following:

Social economic background

Educational attainment

Disability

Health

Lived experience of the care system

Military Service

Caring responsibilities

You should evidence either lack of work experience / qualifications or show that some other circumstance has affected their progress/ chances like caring for a disabled child/parent or another circumstance that has resulted in a large break in in employment**

All applications should be sent in the form of a CV only to civilservicescheme@edinburgh.gov.uk